Frequently asked questions
How do I place an order?

Choose your favorite coffee (or bundle), select your grind and quantity, and click “Add to Cart.” Checkout is fast, secure, and you don’t need to create an account.
What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
How long does it take to ship my order?

All our coffees are roast-to-order and hand packed for freshness.

  • Whole bean orders: Ship the same day they’re roasted.
  • Ground coffee orders: Ship the day after roasting for peak quality.
  • Roasting & prep time: Please allow 1–5 business days for roasting and packing before your order ships.
  • Delivery time: Once shipped, U.S. orders usually arrive in 1–5 business days via USPS standard ground shipping.
Will I get tracking information?

Yes! As soon as your order ships, you’ll receive tracking details and automatic updates by email.
How much does shipping cost?

We ship anywhere in the USA for free. International shipping is please email hello@mugsy.coffee for rates.
Where do you ship?

We ship anywhere in the USA for free. International shipping is available to select countries—see rates at checkout.
Is your coffee really freshly roasted?

Yes! Every bag is roasted to order in small batches for peak flavor—never pre-packaged or stale.
Can I subscribe and save?

Absolutely! Subscribe for monthly delivery and get 10% off every order, plus free U.S. shipping. You can pause, skip, or cancel your subscription anytime—no commitments.
How do I manage my subscription?

You’ll get a link in your confirmation email to manage your subscription, including delivery frequency, pausing, skipping, or canceling.
What grind options are available?

Most of our coffees are available as whole bean, ground, or single-serve coffee capsules. Select your preference on the product page.
Can I return my coffee?

Because coffee is perishable, we cannot accept returns unless your order is damaged or incorrect. If there’s an issue, contact us at hello@mugsy.coffee within 48 hours and we’ll make it right.
What if my order is wrong or damaged?

Please contact us within 48 hours of delivery, include your order number and a photo if possible, and we’ll quickly arrange a replacement or refund.
Do you offer wholesale or bulk discounts?

For large or corporate orders, please email hello@mugsy.coffee and we’ll be happy to help.
How can I contact you?

Email us anytime at hello@mugsy.coffee. We respond fast!
How can I get the latest news and deals?

Sign up for our newsletter to get early access to new roasts, limited releases, and exclusive offers.
Still have questions?

Reach out and our team will help ASAP. We’re here to make sure every cup is your best yet!